How to complain
Email hello@coldham.example or write to Hannah Reid, Director, at 212 Mill Road, Cambridge CB1 3XX.
What we'll do
- Acknowledge your complaint within 3 working days.
- Send a full written response within 15 working days.
- If you're still unhappy, a second review and final response within a further 15 working days.
The Property Ombudsman
You can refer your complaint to The Property Ombudsman after our final response, or if 8 weeks have passed since you complained. You normally need to do this within 12 months of our final response. tpos.co.uk
Last updated 18 October 2026.