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Guide for tenants
How renting with us works, what you'll pay, and how to report a repair.
How renting with us works
- Find a homeSearch our homes to rent and book a viewing.
- ApplyPay a holding deposit of 1 week's rent to reserve it.
- ReferencingWe check income, previous landlords and your Right to Rent.
- Move inSign the tenancy, pay the first month's rent and the deposit, and collect your keys.
What you'll pay
We don't charge tenant fees. The only payments we take are the ones the law allows:
- Your rent, monthly in advance
- A refundable holding deposit of up to 1 week's rent
- A refundable tenancy deposit of up to 5 weeks' rent, protected with the Tenancy Deposit Scheme
- Reasonable costs for lost keys, and interest on rent more than 14 days late
Report a repair
Smell gas? Leave the property and call the National Gas Emergency number on 0800 111 999.
Flood, no heating in winter, or the property isn't secure? Call our emergency line on 01632 960 275, day or night.
For anything else, use the form. Photos help us send the right trade first time. We confirm what happens next within 1 working day.